IN THE EVENT OF ANY DISCREPANCY BETWEEN THIS TRANSLATION OF THE TERMS OF SERVICE AND THE ORIGINAL SPANISH TEXT, ONLY THE LATTER WILL BE VALID.

TERMS OF SERVICE

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GENERAL INFORMATION

This website is operated by María Pilar Pelaez Nuño, using the trade name La Grama (hereinafter only La Grama). Throughout the site, the terms “we”, “us” and “our” refer to La Grama. La Grama offers this website, including all information, tools and services available to you on this site, the user, is conditioned upon your acceptance of all terms, conditions, policies and notices set forth herein.

By visiting our site and/or purchasing anything from us, you are participating in our “Service” and agree to the following terms and conditions (“Terms of Service”, “Terms”), including all additional terms and conditions and policies referred to herein and/or available through hyperlinks. These Terms of Service apply to all users of the Site, including but not limited to users who are browsers, providers, customers, merchants, and/or content partners.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to the Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you should not access the website or use any of the services. If the Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added will also be subject to the Terms of Service. You may review the current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of the Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

Our store uses WordPress and Woccommerce technology. They provide us with the online e-commerce platform, which allows us to sell our products and services to you.

SECTION 1 – TERMS OF THE ONLINE STORE

By using this site, you represent that you are at least of legal age in your state or province of residence, or that you are of legal age in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in your use of the Service, violate any laws in your jurisdiction (including, but not limited to, copyright laws).

You must not transmit worms, viruses or any code of a destructive nature.

Failure to comply with or breach any of these Terms will result in the immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, for any reason, at any time.

You understand that your content (not including your credit card information) may be transferred unencrypted and involve (a) transmissions across multiple networks; and (b) changes to meet or adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during transfer through the networks and payment gateways we use, which are the only ones that collect and process your credit card data.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without our express written permission.

The headings used in this agreement are included for convenience only and do not limit or affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if the information available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for decision making without first consulting more accurate, complete or timely information. Any reliance on the subject matter of this site is at your own risk.

This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but are under no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – SERVICE MODIFICATIONS AND PRICING

Prices of our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part of the content) at any time without notice.

We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and may be subject to return or exchange in accordance with our return policy only.

We have made every effort to display the colors and images of our products, in the store, as accurately as possible. We cannot guarantee that your computer monitor will display colors accurately.

We reserve the right, but are not obligated, to limit sales of our products or services to any person, geographic region or jurisdiction. We can exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services we offer. All product descriptions or product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any product or service offerings made on this site are void where prohibited.

The only countries where we currently sell our products and services are: Spain and Belgium. If you wish to buy our products and live in another country, please contact us. This list is subject to change at any time without notice and the rights mentioned in the preceding paragraph apply.

We do not guarantee that the quality of the products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected, although we will do our best to provide you with the best service and quality of products.

SECTION 6 – BILLING ACCURACY AND ACCOUNT INFORMATION AND RETURN POLICY

We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address.

In the event we make a change or cancel an order, we may attempt to notify you by contacting you via email and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information used for all purchases made in our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you when necessary.

For more details, please review our Returns Policy below:

If the product received does not meet your expectations or is in poor condition, you can return the product to our postal address (see below) within 14 days from the date of receipt.

Before signing the receipt of the goods to the carrier, please check that the container is not damaged. If so, please refuse delivery and the shipping company will take care of the return without your having to intervene. If it is evident that damage has occurred during transport and you have given your consent upon receipt of the goods, we will not be able to accept the return.

If the packaging was damaged when leaving our premises or the product is in poor condition we will take care of the return costs. Please send an email to info@lagrama.bio and we will tell you how to send the goods to our facilities and to return the amount you have paid.

As explained in section 3, we do our best to provide as accurate information as possible about our products and services, but you may find that when you receive it, it is not what you expected or changed your mind. If the reason for the return is that the product does not fit what you expected or that you have simply changed your mind, you have to take care of the transport costs to and from our facilities. It is very important that the product reaches us in the same condition as you received it, i.e. the seals and labelling of the containers must be intact. When we receive it in our facilities and verify that this is the case, we will proceed to pay you the amount you paid for the product you bought, obviously excluding the costs of transport to the address you provided us. Contact us by email at info@lagrama.bio and we will tell you how to return the goods and how we will credit you the amount you paid for the product.

Since these are food products, this return policy does not apply to personalised products (e.g. coupages or special labels), to products that deteriorate rapidly or, as explained above, to products that have been unsealed.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools that we do not monitor and over which we have no control or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations or conditions of any kind and without any endorsement. We shall have no liability arising out of or related to your use of tools provided by third parties.

Any use you make of the optional tools offered through the Site is at your own risk and discretion and you must ensure that you are familiar with and agree to the terms under which these tools are provided by the third party provider(s).

It is also possible that, in the future, we may offer you new services and/or features through the website (including the launch of new tools and resources). These new features and/or services will also be subject to these Terms of Service.

SECTION 8 – THIRD PARTY LINKS

Certain content, products and services available via our Service may include material from third parties.

Third party links on this site may direct you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and do not warrant or have any liability or responsibility for any third party material or websites, or any third party material, products or services.

We are not responsible for any damage or injury related to the purchase or use of goods, services, resources, content, or any other transaction made in connection with third party websites. Please carefully review the policies and practices of third parties and make sure you understand them before participating in any transaction. Complaints, claims, concerns or questions regarding third party products should be directed to the third party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you submit certain specific submissions (for example, participation in contests) or without a request from us, you submit creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by mail, or otherwise (collectively,’comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, or use by any means any comments you have submitted to us. We do not and will not have any obligation (1) to keep any comments confidential; (2) to pay compensation for comments; or (3) to respond to comments.

We may, but have no obligation to, monitor, edit or remove content that we believe is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates either party’s intellectual property or the Terms of Service.

You agree that your comments will not violate the rights of third parties, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments do not contain defamatory or illegal, abusive or obscene material, or contain computer viruses or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, use another identity that is not legitimate, or mislead third parties or us as to the origin of your comments. You are solely responsible for the comments you make and their accuracy. We are not responsible for and assume no liability with respect to any comments posted by you or any third party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the site is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

From time to time there may be information on our site or the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, product shipping charges, transit time and availability. We reserve the right to correct errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Service or any related website is inaccurate at any time without prior notice (even after you have placed your order).

We assume no obligation to update, correct or clarify the information on the Service or any related website, including, without limitation, pricing information, except as required by law. No updated specification or update date applied to the Service or any related website should be taken to indicate that all information on the Service or any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, the use of the Site or its contents is prohibited: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe or violate our or any third party’s intellectual property rights; (e) to harass, abuse, insult, harm, defame, libel, slander, discredit, intimidate or discriminate on the basis of gender, sexual orientation, religion, race, age, nationality or disability; (f) to present false or misleading information; (g) to upload or transmit viruses or any other malicious code that is or may be used in any manner that could compromise the functionality or performance of the Service or any related website, other websites or the Internet; (h) to collect or track personal information from others; (i) to generate Spam, Phish, Pharm, Pretext, Spider, Crawl, or Scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related web site¿ other sites or the Internet. We reserve the right to suspend use of the Service or any related website for violating any of the prohibited uses items.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee or warrant that use of our service will be uninterrupted, timely, secure or error-free.

We do not guarantee that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove service for indefinite periods of time or cancel service at any time without notice.

You expressly agree that your use of, or your ability to use, the service is at your own risk. The service and all products and services provided through the service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantability, fitness for a particular purpose, durability, title and non-infringement.

In no event shall La Grama, our directors, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any direct, indirect, incidental, consequential, punitive, special or punitive damages of any kind, including, without limitation, lost profits, lost revenues, lost savings, lost data, replacement costs, or any similar damages, whether based on contract, tort (including negligence), strict liability or otherwise, as a consequence of the use of any of the services or products purchased through the service, or for any other claim related in any way to the use of the service or any product, including but not limited to any error or omission in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) published, transmitted, or made available through the service, even if advised of its possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability will be limited to the maximum extent permitted by law.

SECTION 14 – COMPENSATION

You agree to indemnify, defend and hold La Grama and our parents, subsidiaries, affiliates, partners, officers, directors, directors, agents, contractors, licensees, service providers, subcontractors, suppliers, interns and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party as a result of or arising out of your breach of the Terms of Service or the documents they incorporate by reference, or the violation of any law or the rights of any third party.

SECTION 15 – DIVISIBILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nevertheless be effective in obtaining the maximum extent permitted by applicable law, and the unenforceable portion shall be deemed severable from these Terms of Service, such determination shall not affect the enforceability of the remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you cease to use our site.

If, in our judgment, you fail, or are suspected of failing, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or we may accordingly deny you access to our services (or any part thereof).

SECTION 17 – COMPLETE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and the policies or rules of operation posted by us on this site or with respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service and supersede all prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting group.

SECTION 18 – LAW

These Terms of Service and any separate agreements in which we provide services to you shall be governed by and construed in accordance with the laws applicable to the A-4 Motorway, km. 81, La Guardia, Toledo, Spain.

However, by using this website, you agree to submit yourself first to arbitration by the Junta Arbitral de Consumo de Castilla La Mancha (region where our facilities are located).

SECTION 19 – CHANGES TO TERMS OF SERVICE

You may review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service signifies your acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to info@lagrama.bio

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